How to Delete Your AOVIS Account

Last updated: August 9, 2026

You can ask us to delete your AOVIS account and the data associated with it at any time. You do not need to install or reinstall the AOVIS app to make this request — everything below can be done from a web browser.

1. How to request deletion

Go to https://aovis.app/account/profile.
Sign in with the same method you normally use — Google, Apple, or an email sign-in link. If you use the email link, we send a one-time link to your address; no password is needed.
Open Delete account and confirm the request.

You can also start the same request from inside the AOVIS app, under Settings. Both paths create the same request and are reviewed the same way.

If you cannot sign in at all — for example, you no longer have access to the email address on the account — email us at [email protected] from any address and tell us which account you mean. We may ask you for information that only the account holder would know before we act on the request.

2. What happens next

Your request is reviewed by a person. Deletion is permanent, so we check the request rather than running it automatically.
Review takes up to 7 business days. We contact you by email at the address on your account when the review is done.
You are signed out right away. Submitting the request signs you out of AOVIS on every device you are signed in on. Your cameras keep working as hardware, but the account stops being usable while the request is pending.
You can change your mind. Email [email protected] before the review completes and we will cancel the request and restore access.

3. What gets deleted

When a deletion request is completed, we remove:

Your account and profile information, including your email address, name, and sign-in method.
Your cameras' link to your account, and the settings and names you gave them.
Cloud video clips, always-on recording segments, and thumbnails stored for your account.
AI-generated event summaries, event classification tags, and the search index built from them.
Push notification registrations, so we stop sending notifications to your phones.
Notification preferences, sharing invitations you created, and your access to cameras shared with you.

4. What we keep, and why

Some records cannot be deleted on request because we are required to keep them, or need them for a limited and specific purpose. These are described in the Privacy Policy — see Data Retention and Your Rights. In short, they can include order, payment, tax, and warranty records, and records we need to keep for fraud prevention, security, or to handle a support or legal matter that is still open. We do not keep your video, thumbnails, or AI summaries for these purposes.

Recordings you saved to the SD card inside your camera are stored on that card, not on our servers. Deleting your account does not erase the card — reset the camera or remove the card if you want that footage gone.

5. Questions

Privacy and account deletion inquiries: [email protected]

AOVIS is a brand operated by Fifth Key Element Co., Limited, Unit 1009, 10F, King Center, 5-9 Ka Hing Road, Kwai Chung, Hong Kong.