How to Delete Your AOVIS Account

Last updated: October 9, 2026

You can ask us to delete your AOVIS account and the data associated with it at any time. You do not need to install or reinstall the AOVIS app to make this request — everything below can be done from a web browser.

1. How to request deletion

Go to https://aovis.app/account/profile.
Sign in with the same method you normally use — Google, Apple, or an email sign-in link. If you use the email link, we send a one-time link to your address; no password is needed.
Open Delete account and confirm the request.

You can also start the same request from inside the AOVIS app, under Settings. Both paths create the same request and are reviewed the same way.

If you cannot sign in at all — for example, you no longer have access to the email address on the account — email us at [email protected] from any address and tell us which account you mean. We may ask you for information that only the account holder would know before we act on the request.

2. What happens next

Your request is reviewed by a person. Deletion is permanent, so we check the request rather than running it automatically.
Review takes up to 7 business days. We contact you by email at the address on your account when the review is done.
After approval, your personal data is deleted immediately, and in any case within 30 days. Section 4 lists what we keep.
Active subscriptions are canceled immediately, without a refund for the remaining period.
You are signed out right away. Submitting the request signs you out of AOVIS on every device you are signed in on. Your cameras keep working as hardware, but the account stops being usable while the request is pending.
You can change your mind. Email [email protected] before the review completes and we will cancel the request and restore access.
We confirm by email. When deletion is complete, we send you a confirmation email.

3. What gets deleted

When a deletion request is completed, we delete or anonymize:

Your account and profile information, including your email address, name and sign-in method. The account record itself is anonymized and is not shown to anyone.
Cameras you own: they are released from your account, along with the settings and names you gave them, and sent a reset command; a camera that is offline applies the reset when it next connects. For cameras you own when you delete your account, and for cameras you previously owned and later removed or transferred, we delete the cloud recordings, thumbnails, and related data from the periods when you owned them. Recordings from periods when someone else owned a camera are not deleted.
Cameras shared with you: you lose access. People you shared a camera with also lose access.
Push notification registrations, so we stop sending notifications to your phones.
Notification preferences and sharing invitations you created.
Sign in with Apple and Google tokens: we revoke them.

4. What we keep, and why

Some records are not deleted because we are required to keep them, or need them for a limited purpose. They are described in the Privacy Policy — see Data Retention. In short:

Order, payment, tax and warranty records: kept for 3 years. We also keep the Stripe customer record and payment records as required by law.
Audit-log records: the IP address and user agent are cleared after 90 days. The record itself (the action, the time and the account ID) is kept for security and fraud prevention.
Consent records and the email suppression (opt-out and bounce) list: kept permanently, so that your opt-outs keep being honored.
Wi-Fi information your camera reported to AWS device state (network name, local IP address, connection status) can remain there until the camera next reports after a reset or the state is deleted, and AWS service backups are kept for six months. See the Privacy Policy, Data Retention.

We do not keep your video, thumbnails, or AI summaries for these purposes.

Recordings you saved to the SD card inside your camera are stored on that card, not on our servers. Deleting your account does not erase the card — reset the camera or remove the card if you want that footage gone.

5. Questions

Privacy and account deletion inquiries: [email protected]

AOVIS is a brand operated by Fifth Key Element Co., Limited, Unit 1009, 10F, King Center, 5-9 Ka Hing Road, Kwai Chung, Hong Kong.