Law Enforcement Guidelines

Last updated: August 6, 2026

These guidelines explain how AOVIS, a brand operated by Fifth Key Element Co., Limited, handles requests from law enforcement and other government authorities for customer information. They expand on Section 8 of our Privacy Policy and do not replace it; if the two ever differ, the Privacy Policy governs.

Nothing on this page is legal advice, and nothing on this page waives any objection, right, or defense available to AOVIS or to our customers.

1. We Do Not Operate a Law Enforcement Portal

AOVIS does not operate any dedicated law-enforcement portal, video request program, or bulk footage-sharing arrangement, and we do not participate in any third-party surveillance or footage-request network.

There is no facility through which an agency can browse, search, or request customer video, and we do not forward customer video to any agency, evidence platform, or partner. Requests reach us only through the channel described in Section 3.

2. Legal Process We Require

Subscriber and account records — such as the name and email address on an account, account creation date, billing records, and device registration records: we require a subpoena, court order, or search warrant issued by a court or authority of competent jurisdiction.
Stored video and audio content — recorded clips, event video, and thumbnails held in a customer's cloud storage: we require a valid search warrant. We do not produce customer video or audio content in response to a subpoena.
Live camera access: we do not provide live access to a customer's camera to law enforcement or to any other third party, and we operate no interception capability for live video or audio.

We review each request we receive and object to, or narrow, requests we believe to be overbroad or legally deficient.

We can only locate records from identifiers we actually hold — an account email address, an AOVIS device serial number, or an order reference. We cannot identify a customer from a street address alone.

Preservation Requests

We will consider a properly submitted preservation request under 18 U.S.C. §2703(f). Cloud video is deleted automatically once it passes the retention window that applies to the customer's plan, as described in Section 6 of our Privacy Policy. Video that has already been deleted cannot be recovered, so a preservation request has no effect on records that are already gone.

3. How to Submit Legal Process

Send legal process to [email protected] with Legal Process in the subject line, from an official agency email domain. Please include:

the requesting agency, the name and title of the requesting officer, and a return email address at the agency;
the case or reference number;
the specific records sought and the time period they cover;
the account email address, device serial number, or order reference the request concerns.

We do not accept service of legal process by telephone, live chat, or through our customer support channels. We need a reasonable period to authenticate the requesting party and to review the scope of a request before we respond.

4. Emergency Requests

Where a government authority asks us to disclose information without legal process on the basis of an emergency, we evaluate the request case by case against the standard in 18 U.S.C. §2702(b)(8) — whether we believe in good faith that an emergency involving danger of death or serious physical injury to a person requires disclosure without delay.

An emergency request should describe the nature of the emergency, the danger involved, why the records sought are needed to address it, and why there is no time to obtain legal process. That standard is a permission, not an obligation: we are not required to disclose, we decline requests that do not meet it, and we may still ask for legal process. Absent your consent or a legally binding order, we do not share your video with law enforcement.

5. Notice to Customers

Our policy is to notify the affected customer, at the email address on the account, before we respond to legal process seeking their information, so that they have an opportunity to seek legal advice or to challenge the request themselves. We give notice of the type of legal process we received, the authority that issued it, and the categories of records sought.

We will not give notice before we respond where:

a court order or applicable law prohibits us from doing so — for example a non-disclosure order under 18 U.S.C. §2705(b);
we believe in good faith that giving notice would create a risk of the kind described by the emergency standard in Section 4, such as danger of death or serious physical injury to a person; or
the request is an emergency disclosure under Section 4 — where we disclose without delay, we give notice afterwards instead.

Where we are prohibited from giving notice, we record the basis for the prohibition, and we will notify the affected customer once the prohibition expires or is lifted.

A request from an agency that we not notify the customer is not, by itself, a prohibition. Absent a court order or a legal restriction, we notify the customer.

We cannot give our customers legal advice, we cannot act as a customer's representative, and we cannot delay or set aside legal process that binds us. This section describes our practice; it is not a guarantee of a particular amount of advance notice, and it does not create any right or obligation beyond what applicable law requires.

6. Requests from Outside the United States

Authorities outside the United States should proceed through the legal channels available to them, such as a mutual legal assistance treaty request or letters rogatory, or through legal process issued by a court or authority of competent jurisdiction.

Fifth Key Element Co., Limited is registered in Hong Kong, and customer data for our services is stored in the United States with Amazon Web Services. We do not claim that our place of registration places us, or our customers' data, beyond the reach of United States legal process.

7. What We Cannot Do

AOVIS cameras do not perform facial recognition. Our AI classifies detected events into general categories such as person, vehicle, pet, package, and fire, and does not create, store, or compare face templates or other biometric identifiers. We therefore have no capability to search customer footage for a specific individual by face, and we cannot run any such search on request.

We do not sell customer information, and we do not share customer data with advertisers or unaffiliated third parties, other than as described in this page and in Section 8 of our Privacy Policy.

8. Reporting

AOVIS does not currently publish a periodic transparency report on government requests. If we begin publishing one, we will link it from this page.

9. Contact

Legal process and law enforcement requests: [email protected]
All other privacy inquiries: [email protected]
Fifth Key Element Co., Limited
Unit 1009, 10F, King Center, 5-9 Ka Hing Road, Kwai Chung, Hong Kong