Help Center
Returns & Refunds
Returns and refund guidance is intentionally simple for launch. If something is wrong with your order, contact support first so the issue can be routed cleanly.
Return window
Returns and exchanges are accepted within 30 days of delivery.
Before you return
Please contact support before sending anything back so we can confirm the issue, review the order, and provide return instructions.
Condition requirements
Returned items should be in original condition and include the essential accessories and packaging where applicable. Items showing misuse, unauthorized modification, or damage unrelated to normal delivery may be ineligible.
Refund timing
Approved refunds are issued to the original payment method after the return is received and reviewed. Processing time after approval depends on the payment provider and card issuer.
Contact
For return help, email guorui@aovis.us with your order number, product serial information, and a short description of the issue.
Start a return process?
Please email us with your order number and reason for return.
Email Support Team