Help Center
Shipping Policy
Shipping coverage and handling information is published here for launch planning. This page describes the current shipping framework for the AOVIS store.
Shipping coverage
AOVIS currently accepts and ships orders within the United States and Canada only.
Shipping availability outside these regions is not currently supported at launch.
Order processing
Orders are processed after payment confirmation. We aim to prepare and hand off orders within 2-4 business days, excluding weekends and public holidays. This timing is a launch planning target and may vary during periods of higher order volume.
Delivery timing
Final transit time depends on the shipping option, carrier performance, and destination address. Delivery estimates shown at checkout or in order communications should be treated as guidance rather than a guaranteed arrival date.
Delays and exceptions
Weather, carrier disruptions, address issues, customs review, holidays, or other events outside our direct control may delay shipping or delivery.
Support
For questions about delivery or order timing, contact Fifth Key Element Support Team at guorui@aovis.us.
Questions about your delivery?
Our team is here to help you track your order or resolve any shipping issues.
Contact Support Team