Help Center
How can we help you?
AOVIS keeps the support surface lean for launch: clear contact points, order access, and a path back to the product story.
Order Tracking
Check the status of your purchase and delivery.
Technical Support
Get help with device setup and troubleshooting.
Returns & Policy
Review our return policy and warranty terms.
Frequently Asked Questions
How do I contact support?
Public Contact: Fifth Key Element Support Team. Email: guorui@aovis.us. Phone: +86 18611921849.
What should I include when I write about an order?
Please include your order number, proof of purchase if available, product serial information, and a short description of the issue.
Where can I review my order?
Signed-in buyers can review orders at /account/orders.
Still need help?
Our support team is available Monday-Friday, 9:00-18:00 (HKT).